FAQ

How will my order be shipped?
All online orders are shipped via Purolator or Canada Post (for PO Box deliveries) and will arrive within 10 business days. Shipping charges are fixed at $9.99. We endeavour and work hard to keep shipping costs affordable. If you have any special shipping needs, please contact us at trevor@kenoradesigns.com.

Forms of payment accepted?
All major credit cards are accepted.  

“What happens after I order?"
Once an order is placed, the order and delivery address is verified. All orders will arrive within 10 business days. 

I operate a store and would like to carry official Canada Games Merchandise, who do I contact?
We are always searching for new retailers, please email trevor@kenoradesigns.com to submit your expression of interest.

What is the status of my online order?
We will be happy to answer any questions you may have, just send us an email at  trevor@kenoradesigns.com or call us at (306) 287-5464.

What is the size measurements of each apparel item?
Sizing varies by item. Where possible we have included sizing charts as an image for each item. If you have questions, please email us at trevor@kenoradesigns.com.

What is the Returns Policy?
Our policy is 21 days for returns or replacements and 45 days for an online store credit. If the time period has lapsed since your purchase, unfortunately we can’t offer you a refund, exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the original tags attached. The product must be returned before credits/refunds or replacements are issued. Please note, you will be responsible for paying for your own shipping costs for returning your item.

To complete your qualified return, we require that you contact our customer service department at web@kenoradesigns.com. Our customer service representatives will be happy to assist you through the process.

How do I cancel or modify an existing order?
To cancel or modify an existing order, please email trevor@kenoradesigns.com prior to receiving a shipping confirmation. Please note that we are not able to cancel or modify an order once it has been shipped.